Building on the foundational knowledge from Course 1, this practical one-day workshop guides SME leaders and operators in moving beyond simple AI tasks to achieve systemic efficiency gains through intelligent automation. The course bridges the gap between manual processes and automated workflows, focusing on identifying high-impact automation opportunities across various business functions, from marketing and sales to finance and HR. It emphasizes practical, low-code/no-code tools, enabling SMEs to build powerful automated workflows without requiring extensive development teams. Participants will learn how to connect different applications, embed AI-driven decisions into workflows, and effectively manage these new processes.

Key topics include defining business process automation and its relationship with AI, understanding APIs and webhooks, building multi-step automated workflows using tools like Zapier, and incorporating AI prompts into automation to categorize emails or draft responses. By the workshop's end, attendees will have designed and partially built an automated workflow for their own business, armed with a clear roadmap for implementation.